Refund policy

We want to ensure that you are completely satisfied with your purchase from our webshop. In the event that you need to return an item, we have outlined our return policy below to make the process as smooth as possible.

Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain products, such as personalised or perishable items, may not be eligible for return.

Returns Process: To initiate a return, please contact our customer support team within 3 days of receiving your order. They will guide you through the process and provide you with a return authorization number. Please note that any return without a valid return authorization number may not be accepted.

Shipping and Handling: The cost of shipping for returning an item is the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your returned item reaches us safely.

Refunds: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.

Exchanges and Store Credit: If you wish to exchange an item or receive store credit instead of a refund, please indicate this when contacting our customer support team. They will assist you in finding a suitable alternative or issuing store credit for your next purchase.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement to be sent to you as soon as possible.

Final Sale Items: Please note that items marked as "final sale" cannot be returned or exchanged unless they are damaged or defective.

Contact Us: If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our friendly customer support team. We're here to assist you every step of the way.


Company name: MORENO LTD

Company registration number: 15612985

Address: 27 Old Gloucester Street, London, WC1N 3AX